Capture the incident
Log the details, location, and status in the Dispatch Screen. Keep incident updates together as the situation develops.
Incident management for event venues
Big moments. Moving parts.
One clear picture.
TRKRDB is incident management software for event venues. Give the team coordinating your event one place to log incidents, assign resources, and keep updates together.
Summer concert
Riverside Arena · Illustrative event data
3 open incidents1 closed
Incident log
| Opened | Incident / location | Resources | Status |
|---|---|---|---|
| 7:42 PM | Spill on concourse Selected #1042 · Section 112 |
OPS-2 | Open |
| 7:38 PM | Accessible seating assistance #1041 · East entrance |
GS-1 | Open |
| 7:35 PM | Door check requested #1040 · North concourse |
SEC-3 | Open |
| 7:26 PM | Wayfinding assistance #1039 · West entrance |
GS-2 | Closed |
Incident details, locations, and assigned teams in one view.
Incident #1042
Spill on concourse
OpenSection 112 · Outside concessions
Staff reported a drink spill near the concession queue. Operations team requested for cleanup.
Assigned resource
OPS-2Venue operationsOn scene
Incident updates
- Call logged. OPS-2 assigned.
- OPS-2 on scene. Cleanup in progress.
From the first call to the final report.
Incidents · Resources · Event operations
The reality of event day
Your people are ready.
Their information should be, too.
There’s a lot to keep moving.
Your staff, responders, and partner agencies share a goal: a well-run event. Every call, location, and update helps them keep people and operations moving.
The picture gets fragmented.
Details get spread across radio traffic, scattered notes, and separate systems. Knowing what’s happening and who’s handling it becomes a job of its own.
Bring it together with TRKRDB.
Give your operations center one place to log incidents, coordinate resources, and capture updates, so your team can focus on the response.
How it works
A call comes in. Your team takes it from here.
Your operator records the location and details, assigns resources, and keeps updates together as the response develops. The event record is there to review when the doors close.
Assign the response
Assign resources to the incident. Track their progress from assignment to responding, on scene, and cleared.
Capture updates
Keep staff notes and incident updates with the record. Capture the outcome and close the incident when the work is done.
Learn from the event
Review individual event records and aggregate reports across events. Bring what you learn into the next planning conversation.
A shared record for your operations team.
Operators maintain the incident record while frontline staff focus on guests and the response. Staff using TRKRNotepad can access incident information and stay connected with the operations center.
Beyond the incident log
Build around your incident workflow.
Start the conversation with incident tracking. We can also discuss which modules are available for your venue and how they fit your operation.
TRKRPlan
Bring timelines, task assignments, key contacts, and operational details into your event plan. Support coordination across partner agencies.
TRKRConnect
Let visitors request help or share feedback directly with event staff.
TRKRNotepad
Give staff access to incidents, plans, and contacts, with a way to keep in touch with the main operations center.
TRKRBuddy
Use AI assistance informed by past events, incidents, and plans to support your team’s review and preparation.
Let’s start with your operation
Your next event. A clearer picture.
Tell us what kind of venue you run, how you track incidents today, and what you want to improve. We can discuss your workflow, staff access, and what introducing TRKRDB would involve.
Talk through your workflow