What We Do
Managing incidents and events at large venues shouldn’t require overly complex, expensive, or rigid software. Many “big-box” solutions make assumptions that don’t align with the unique needs of venues — often adding unnecessary costs, inefficiencies, and headaches.
TRKRDB changes that.
Our platform is simple, powerful, and built for real-world venue operations, giving you an efficient, centralized way to track and manage incidents without unnecessary complexity.
Our Product
TRKRDB ("tracker database") is designed specifically for event venues that need a fast, easy-to-use, and reliable incident and event tracking system.
Key Advantages
Centralized control.
Manage and log incidents from a single command or emergency operations center.
No device overload.
Avoid the expense and logistical challenges of providing Wi-Fi or cellular devices to every staff member.
Focus on patrons.
Keep on-the-ground staff free to focus on guest experience, not data entry.
Common Pitfalls of Other Systems (and How We Avoid Them)
Myth: “Distributed responsibility is better.”
Reality: Outfitting every staff member with devices and connections is costly. It also distracts staff from interacting with guests.
TRKRDB Solution: Centralized tracking handled by trained operators — no burden on frontline staff.
Myth: “All partner agencies will use the same platform.”
Reality: Many partners have their own tools and don’t want to learn another system.
TRKRDB Solution: Designed so venues can log incidents without requiring all partners to adopt new software.
Core Features
Incident Management
- Log incident details quickly through the Dispatch Screen.
- Collect live updates from staff in the field.
Feedback Collection
- Capture staff notes on events and timing.
Reporting
- View detailed records for individual events.
- Generate aggregate reports for multiple events.
Additional Modules
Beyond the core TRKRDB system, we have multiple modules available to enhance your event operations.
TRKRConnect
Streamlines guest experience by letting visitors request help or submit feedback directly to event staff.
TRKRPlan
Comprehensive event planning tool covering timelines, task assignments, key contacts, and operational details.
Built for cross-agency collaboration — improving coordination, communication, and readiness.
TRKRBuddy
Events are complicated and everything can come at you all at once. Our Buddy module uses artificial intelligence to help you know what to do based on your past events, incidents, and plans.
TRKRNotepad
Staff in the field can keep abreast of incidents, plans, and contacts and keep in touch with your main operations center.
Why TRKRDB?
Purpose-built for venue operations.
Usable and efficient — minimal training required.
Scalable — works for small venues to large, multi-agency events.